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Legal notice

© JCDecaux Spain, S.L.U., Avenida de Aragón 328, 28022 - Madrid. All rights reserved.

1. JCDecaux Spain, SLU, in compliance with the Spanish Law 34/2002 of July 11, of the Information Society and Electronic Commerce Services, advises that:

  • Company name: JCDecaux Spain, S.L.U.
  • Tax Identification Code: B-28104461.
  • Registered in the Spanish Commercial Registry of Madrid in Volume 6.121; Sheet 70; Book 0; Section 8ª; Page M-99.914.
  • Registered office: Avenida de Aragón, nº 328, 28022 Madrid
  • To contact JCDecaux Spain, SLU, we offer the following means of contact: Tfno.: 00 34 91 837 41 00 – Fax: 00 34 91 837 41 99

2. JCDecaux Spain, SLU, reports that its website, /, aims to facilitate, to the general public, the knowledge of the activities this company carries out and the products and services provided by submitting purchase requests to the commercial services that support JCDecaux Spain, SLU.

3. JCDecaux Spain, SLU, in accordance with the provisions of the Spanish Law  (UE) 2016/679, of the European Parliament and of the Council of 27 April 2016 related to the Protection of Personal Data and related provisions, ensuring the security and confidentiality of data provided by users.

4.Within the framework of the service provided, JCDecaux Spain, SLU, responsible for the treatment, carries out an automated processing of personal data for the management of users of the shared bicycle system VALENBISI of the city of Valencia, in accordance with the provisions of the  Política de Privacidad de JCDecaux.

5. Intellectual property rights of / website and the different elements contained therein are owned by JCDecaux Spain, SLU

. It referees to JCDecaux Spain, SLU. the exclusive application of the exploitation rights in any way and, in particular, the reproduction, distribution, public communication and transformation rights.

6. JCDecaux Spain, SLU reserves the right, at any time and without prior notice, to modify or update the information contained in its website or in the configuration and presentation thereof.

7. Both access to this website and the use that may be made of the information contained herein, is the sole responsibility of the user. The user is responsible for all actions performed with the user´s identification. In particular the user will be responsible for choosing, as a key and a reminder of it, strong passwords and phrases, that is, figures and letters and even systems that allow punctuation marks and special characters difficult to guess. In particular, the user should avoid choosing words from the dictionary, words that are related to him or her (family name, address, date of birth, etc.) or any other easy to guess (combinations of names for months, prefixes and suffixes, etc.) JCDecaux Spain, S.L.U. will not be responsible for any consequence or damage arising from such access or use of this information.

8. JCDecaux Spain, S.L.U. assumes no responsibility from the connection or contents of third part links that are referenced in the website.

9. JCDecaux Spain, S.L.U. owns the intellectual property rights relating to its products and services, and specifically those relating to the trademark " /". In this case, and related to the quotation of products and services that may be made by third parties, JCDecaux Spain, SLU recognizes for the copyright holders the corresponding intellectual property rights not involving their mere mention or appearance on the website any rights or liability to JCDecaux Spain, SLU on them, nor endorsement, sponsorship or recommendation by JCDecaux Spain, SLU

10. Unauthorized use of the information contained on this website, and any breach of the rights of intellectual or industrial property of JCDecaux Spain, SLU, will give rise to the legally established responsibilities.

11. JCDecaux Spain, S.L.U. is not responsible for any possible security errors that may occur or for any damages that may be caused to the user's computer system (hardware and software), files or documents stored therein as a result of the presence of virus in the user's computer to connect to services and content of /, a malfunction of the browser or the use of outdated versions of the same.

12. Cookies are a tool used by web servers to store and retrieve information about their visitors. They are small text files sent to the user´s computer computer to keep track of their preferences and to remember on his return.

13. JCDecaux Spain, S.L.U. uses cookies to make navigation easier through the site and to achieve greater efficiency and personalization of the services offered to users. Cookies used by JCDecaux Spain, SLU can store information about user´s preferences and language, in order to show you content and offers of special interest according to their profile and record the number of times a user is shown a particular message (generally news in the portal). SEE COMPUTER DEPT.

14. The user can freely decide about the implantation or not of the cookies used by JCDecaux Spain, SLU in his or her hard disc. The detailed use of cookies, as well as their management by the user is detailed in the Cookies Policy of JCDecaux Spain, S.L.U. available on the websites / 

15. In this sense, the user can configure the browser to accept or reject all cookies by default or to receive a notice on screen receipt of each cookie and then decide in that moment whether or not implementing them on the hard disc. In order to do this, we suggest the help section of the browser to learn how to change the settings that are currently being used.

16. Access to this website is the exclusive responsibility of users, and implies acceptance and knowledge of legal warnings, conditions and terms of use contained herein. The website / has the sole intention informing. Therefore the items, products and/or services shown, as well as, when appropriate, the prices quoted, are just for guidance and its use is exclusively for the media, so that at no time should be considered as a commercial offer.

17. The user guarantees the authenticity and veracity of all data provided both when fulfilling the registration forms, if any, and at any time thereafter, being the users´ responsibility to update the information provided in such a way that reflects the real situation. The user will be responsible for the inaccuracy or lack of veracity of the information provided.

18. The entire contents of this website, whether text, images, sound, files, trademarks, logos, color schemes, or any other element, its structure and design, selection and presentation of the materials included, access and use are protected by intellectual property rights owned by JCDecaux Spain, SLU and the user of this website must comply with it.

19. JCDecaux Spain, S.L.U. does not guarantee the availability and running of the website or the services provided by it and all other websites with which have been established a link.

20. Consequently, JCDecaux Spain, S.L.U. shall in no way be responsible for any damages and/or losses arising from:

Lack of availability or accessibility to the web or technical continuity of it (such as disconnections and failures or delays due to telephone or computer failure).

Any other damage that might be caused by reasons relating to non-functioning or malfunctioning of the site or sites to which a link is established.

Any other damage that might be caused by reasons relating to non-functioning or malfunctioning of the site or sites to which a link has been established.

While JCDecaux Spain, S.L.U., acting with all diligence, uses the means at its disposal and, in particular, certain applications to detect the existence of any computer virus on the information which may be on the portal, does not guarantee the absence of virus. Therefore, JCDecaux Spain, S.L.U. shall not be liable for damages and / or losses caused to documents and files of users, from any vice or defect caused by any computer virus.

JCDecaux Spain, S.L.U. has taken the necessary measures to protect the contents of the site against possible computer attacks. However, there is no guarantee that they eventually will not occur or may be altered and even suffer irreparable consequences for the documents and / or files stored on users' systems. If this may be the case, that is, in case of unauthorized access, JCDecaux Spain, SLU shall in no way be responsible for any damages that may arise.

21. JCDecaux Spain, S.L.U. shall not be responsible for any use that users and / or third parties may make of the website and its contents, or for any damages arising therefrom. In particular, JCDecaux Spain, S.L.U. does not guarantee that users use the website, services and contents in accordance with this Legal Notice and, where appropriate, with other provisions and conditions that may apply, or do so in a diligent and prudent. JCDecaux Spain, S.L.U. has no obligation to check and verify the identity of users or the accuracy, validity, completeness and/or authenticity of the data that users provide about themselves to JCDecaux Spain, SLU and other users.

22. JCDecaux Spain, S.L.U. is not responsible for the misuse or illegal use of keys or codes that are provided to users when access to certain content and portal services, including whether such use is made by unauthorized third parties or in case of loss or forgetfulness of them.

23. JCDecaux Spain, S.L.U. shall in no way be responsible for any damages that may result from:

The inaccuracy, lack of reliability, legality, currency, validity and authenticity of data, information, services or content offered.

The lack of legality, reliability, truthfulness, accuracy or completeness of the content generated by third parties.

The fulfilling expectations generated by the content or the adoption of certain decisions or actions active and / or omissions, by user, relying on the information present in the portal contents.

24. JCDecaux Spain, S.L.U. reserves the right to refuse, withdraw or suspend unilaterally at any time and without prior notice, the services offered to users who breach the provisions of this Legal Notice.

25. JCDecaux Spain, S.L.U. reserves the right to take whatever actions that are within its power to protect their interests in case of breach of any provision contained in this Legal Notice by the user.

26. The service is governed by Spanish law, submitting to the exclusive jurisdiction of the Courts of Madrid, to which the user is expressly subjected.

27. Your data are processed by JCDECAUX España, S.L.U. (hereinafter, "JCDECAUX"), located at Avenida de Aragón 328, CP 28022, Madrid (Spain), with the main purpose of managing the relationship as a user of the bicycle rental system, "Valenbisi". In this sense, your data are processed on the basis of this relationship. With the exception of authorities to which JCDECAUX is obliged to transmit information, your data are not transferred to third parties.
You can exercise your rights of access, rectification, deletion, opposition, limitation of data processing, data portability, as well as the right not to be subject to automated decisions. You may do so by means of a request addressed to JCDECAUX at the address above mentioned, or to the following e-mail address:, attaching a copy of your ID card or any other document proving your identity, and mentioning in the communication the subject "Personal Data Protection". For further information, please consult the Privacy Policy of JCDECAUX at On the other hand, if you do not wish to receive commercial communication from JCDECAUX, please, indicate it explicitly, notifying it to the e-mail



Within the framework of the Service provided, JCDecaux Spain, S.L.U, data controller, implements automated personal data processing for the management of users of the VALENBISI  bike-sharing system of Valence in compliance with the provisions of  JCDecaux's Privacy and Personal Data Protection Policy

Valenbisi Customer Service

If you need any additional information about Valenbisi, please visit us. You can find us in GALERIA COMERCIAL SAPIRIS, calle Asturias, 34.

Valenbisi Customer Service Location Map

Our opening hours are from Monday until Friday, from 10:00 to 14:00 and 16:30 to 20:00. On Saturdays, the opening hours are from 09:00 to 14:00 hours.


CALL CENTER: 900 900 722

From September 1 to May 31, our openning hours are from Monday until Friday, from 8:30 AM to 10:00 PM. On Saturdays, Sundays and National Holidays, the openning hours are from 10:00 AM to 21:00 PM.

From June 1 to August 31, our openning hours are from Monday until Friday, from 9:00 AM to 10:00 PM. On Saturdays, Sundays and National Holidays, the openning hours are from 10:00 AM to 21:00 PM.


Bikeways and traffic rules

Valencia council - traffic rules

Ride on bike


Click on the following link to submit the Authorization for minors, properly completed and signed.