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To enjoy the benefits of Valenbisi all year round or for a week, subscribe here.

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Station Map

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STATIONS MAP

   

   

FAQ

Frequently Asked Questions

I have purchased a Short Term Subscription. When will I get back my deposit?

Once your subscription has expired, we will give instructions to your bank to refund your deposit in 24-48 hours. Depending on your bank, you will get your refund in a period of time that varies from 1 up to 21 days.

My bank account has been charged already and I still do not own a Valenbisi card. Is this normal?

Yes, it is. You must know that the first step to complete registration is the charge of 27,12 Euros on your bank account. Once your bank authorises these transactions, we will send you by mail your Valenbisi Long Term card. You will receive it by ordinary mail to the address provided by you in your application form.

I want to return a bike and the Parking Station is full.

If that is the case, you must hold your user card in front of the card reader. The system will recognize it automatically and you will be given 15 free extra minutes to find the nearest Station. Also, in the System Access Terminal you will be able to locate the nearest Stations and also their availability (number of bikes and available bike posts).

Where can I find an updated Parking Stations map?

At the moment, you can find a working Parking Station map on the web site of Valenbisi, www.valenbisi.es. In the System Access Terminal of all these Stations, you will be able to locate in a map the nearest Stations as well as their location in real time (bikes and free bike posts).

I have entered a wrong pin code and my Long Term Subscription card has been blocked or I forgot my PIN code. How can I unblock/remember it?

You must contact us by phone at (+34) 900 900 722 or send us an email from the Valenbisi web site, www.valenbisi.es. For security reasons, you will need to provide your subscription and identity card numbers, email address (the one that you wrote down in your application form) and the pin code that you entered to confirm your personal information.

How much time do I need to wait after I send in the request for subscription?

Once we receive your completed application form, we will only need between 15 to 20 days to process your data and send you your card.

I lost my card. Could you please send me a copy?

You must contact us by phone at (+34) 900 900 722 or send us an email from the Valenbisi web site, www.valenbisi.es. Remember that we need you to provide your subscription and identity card numbers and both your home and email addresses.

The screen says that I already have a bike rented so my card is blocked. What should I do?

You must contact us by phone at (+34) 900 900 722 or send us an email from the Valenbisi web site, www.valenbisi.es. We need you to provide the Station number where you returned your bike and, if possible, the Bike Post number and the bike number

How can you update your bank's data?

You can update your bank’s data in Valenbisi Website www.valenbisi.es, section “My Account”, “Update Credit Card” and introduce them. Remember that when updating your bank’s data, if you don’t have a debit balance, it will generate a charge of € 1 that will be immediately refunded in your subscriber's account.

Valenbisi Customer Service

If you need any additional information about Valenbisi, please visit us. You can find us in GALERIA COMERCIAL SAPIRIS, calle Asturias, 34.

Valenbisi Customer Service Location Map

Our opening hours are from Monday until Friday, from 10:00 to 14:00 hours and from 16:30 to 20:00 hours. On Saturdays, the opening hours are from 10:00 to 14:00 hours.

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CALL CENTER: 900 900 722

From September 1 to May 31, our openning hours are from Monday until Friday, from 8:30 AM to 10:00 PM. On Saturdays, Sundays and National Holidays, the openning hours are from 10:00 AM to 21:00 PM.

From June 1 to August 31, our openning hours are from Monday until Friday, from 9:00 AM to 10:00 PM. On Saturdays, Sundays and National Holidays, the openning hours are from 10:00 AM to 21:00 PM.

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www.valencia.es

www.emtvalencia.es

Bikeways and traffic rules

Valencia council - traffic rules

Ride on bike

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Click on the following link to submit the Authorization for minors, properly completed and signed.

AUTHORIZATION FOR MINORS

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