FAQ
Frequently Asked Questions
- I have purchased a Short Term Subscription. When will I get back my deposit?
- My bank account has been charged already and I still do not own a Valenbisi card. Is this normal?
- I want to return a bike and the Parking Station is full.
- Where can I find an updated Parking Stations map?
- I have entered a wrong pin code and my Long Term Subscription card has been blocked or I forgot my PIN code. How can I unblock/remember it?
- How much time do I need to wait after I send in the request for subscription?
- I lost my card. Could you please send me a copy?
- The screen says that I already have a bike rented so my card is blocked. What should I do?
- How can you update your bank's data?